Delivery Policy

Last updated: July 30, 2026

At JUMAA, each product is made especially for you after your order is confirmed. This approach allows us to limit waste, reduce unnecessary inventory, and offer more responsible fashion.

This policy describes the shipping terms, estimated delivery times, and useful information regarding the delivery of your order.

Delivery Areas

JUMAA currently delivers to all countries in the European Union.

If your country is not available at checkout, please do not hesitate to contact us at hello@jumaa.be. We will look into the possibility of adding this destination.

Order Preparation

All our products are made to order.

The average production time is generally:

2 to 5 business days.

During periods of high activity (holidays, promotions, new collection launches...), this period may exceptionally be slightly extended.

Delivery Times

Once your order has been shipped, the average delivery times are generally as follows:

Destination	Estimated Time
🇧🇪 Belgium	2 to 5 business days
🇫🇷 France	3 to 6 business days
🇱🇺 Luxembourg	2 to 5 business days
🇳🇱 Netherlands	2 to 5 business days
🇩🇪 Germany	3 to 6 business days
🇮🇹 Italy	4 to 8 business days
🇪🇸 Spain	4 to 8 business days
🇪🇺 Other European Union countries	3 to 10 business days

These times are indicative and may vary depending on the destination, the carrier, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically when you place your order.

They depend notably on:

the country of delivery;
the number of items ordered;
the selected carrier.

The exact amount is always displayed before payment.

Order Tracking

As soon as your order leaves our workshop, you will receive a confirmation email containing:

your tracking number (when available);
a link to track your parcel;
a summary of your order.

Multiple Shipments

When your order contains multiple items, they may be manufactured in different workshops.

In this case, your order may be shipped in multiple parcels.

No additional charges will be invoiced for these shipments.

Delivery Address

Please carefully check your address before confirming your order.

In case of an error in the communicated address or incomplete information, delivery may be delayed or impossible.

If a parcel is returned to us for this reason, re-shipping fees may be requested.

Delivery Delays

Although we make every effort to meet the announced deadlines, certain situations beyond our control may cause delays, including:

high seasonal activity;
exceptional weather conditions;
disruptions at carriers;
force majeure events.

In these situations, we will keep you informed as soon as possible.

Lost or Damaged Parcel

If your parcel is lost, damaged, or shows an anomaly upon delivery, contact us as soon as possible at:

📧 hello@jumaa.be

Please include:

your order number;
a description of the problem;
photographs if the parcel or product is damaged.

We will open an investigation with the carrier and do everything possible to find a quick solution.

Undelivered Parcels

When a parcel is returned because it could not be delivered (incorrect address, prolonged absence, unclaimed parcel...), we will contact you to arrange a new shipment.

Fees related to this new shipment may be charged.

Taxes and Customs Duties

For orders delivered within the European Union, no additional customs duties are generally due.

If, in the future, JUMAA ships to countries outside the European Union, taxes or import duties may be claimed by local authorities. These fees will remain the responsibility of the customer.